A Message From the Editor
Resilence, says Forrester VP and group director Stephanie Balaouras, "will become a competitive advantage" post-COVID-19 and throughout the 2020s. Balaouras defines business resilience as "the ability to deliver on your mission and vision regardless of any kind of crisis or disruption, be it extreme weather, political upheaval, cyberattack, or the next disease outbreak." As companies plot how to re-open from the lockdown caused by the coronavirus pandemic, they might want to take some time to evaluate their resilience. One way to start is to examine their business continuity plan. How did it function? Was it specific to a particular natural disaster? Was it adaptable to a pandemic? Actually, these aren't entirely rhetorical questions. I'm curious -- what would you do differently next time?
– C.J. Marwitz, digital managing editor, BenefitsPRO.com